Shepard location HORRIBLE! by MICHELLE j. at InsiderPages
I dread going to this auto location for any kind of service. I initially purchased tires there a few months ago, and i totally got ripped off, solely because i'm a women who entered the store alone, i honestly thought these days were long gone, however not at this location the sales men will take advantage of you. The waiting time is awful, they do not update you on your vehicle, neither do they give you an explantion to what you're paying for until you look at your bill and see all that you're being charged. They do not offer if you would like the warranty, instead they make that decision for you, and just put it on your tab. As soon as i got my vehicle back, i noticed that after i hit 60mph my car would begin to shake. I had to go back for a balancing, and that alone took 2 hours. Although they have signs through out the store stating they can do a 4 wheel alignment in 60 minutes, they do not care about your wait or your problem if your not paying for anything. Please look else where for tires or any maintenance, i suggest Discount Tires! What a nightmare.
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