Horrible customer service..we didnt' even make it to the food!
My first post on Citysearch and my first time to EVER walk out of a restaurant. We made 5:30 reservations for our V-day dinner (on Fri 13th) about a week ago and when we came in, the sloppily dressed hostess looked for our reservations, confused, and told us we needed to wait to be seated. Why would we need to wait if we made reservations? After 15 more minutes, it seemed as though they forgot about us because they seated 5 more couples that just walked through the door.
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When it was our time, the hostess (who didn't remember us) told us there was a seat ready. She took us to a room (which wasn't even 15% full!) and sat us down. Everyone around was eating and being assisted. We then waited 15 more minutes for someone to even acknowledge us. Mind you, I've worked in the restaurant AND retail industry so I usually have sympathy for people; however, this is just sad. We kept looking around for our waiter.
One nice guy, who seemed new and wasn't even a waiter, came over to ask us if we have been assisted. We told him no and he took our drink orders. 15 minutes later we had to stop him to ask where is our real waiter. He says he doesn't know. AND HERE COMES THE WORST PART: Right behind us, literally 3 feet, "our waiter" and a floor supervisor were arguing about our table. We overheard the waiter saying that our table wasn't in his zone and why should he have to help us. He didn't even look busy! We felt like the reject table that nobody wanted.They should have at least argued about this in the back. We were definitely offended, and 30 minutes into waiting, still have not even received our drinks or a real waiter. We decided to get up and leave.
I have never walked out of a restaurant before and I cannot believe we received the worst customer service: NO SERVICE on our Valentine's Day dinner. Way to ruin it for us McCormick and Stinks! I have told all of my friends and we will never return to THIS location again and neither will they.