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Kroger

9919 Westheimer Rd, Houston, TX 77042 map
Kroger Mojo 2/ 5
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bartend77
hislayton

hislayton

Thursday, August 28, 2008
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Kroger Dairy Department personnel at Westheimer location
Dear Kroger Management,

I am writing to inform you of the exceptionally high level of service Brian in the Dairy department provided me. I want to say thank you to Brian in the Dairy Department for his determination and persistence in ordering Dannon Light & Fit Carb & Sugar Control in Blueberries & Cream and Raspberries & Cream. Brian worked diligently with Dannon and all the distribution channels to get this special request ordered because it was not something you stock in the store.

I would like to recognize Brian as an outstanding employee of the Kroger?s stores. Thank you again Brian for all that you have done to provide me with great options.


Sincerest Regards,
H. Slayton

Read more at houston.citysearch.com
Recommended: Yes
Bullpen1

Bullpen1

Saturday, June 7, 2008
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Below Average Service for Kroger
I love Kroger, don't get me wrong -

But THIS crew is the laziest bunch of people! I went to Customer Service one time to get a Kroger gift card. I arrived at 7:55 PM. I waited about 5 minutes for this lady to get done counting money. At 8:01, she asked me, "What do you want?" I said, "I need a Kroger gift card."

She looked at me and said, "I can't do that after 8:00 PM."

And this is just one incident. It's ALWAYS bad. The ONLY good service I have ever received at this location was when the executive team from headquarters was observing the employees!!!

This Kroger has lousy management and lazy, second-rate employees. (There are a couple good cashiers, but the Customer Service office is awful across-the-board.)

NOT RECOMMENDED.

Read more at houston.citysearch.com
Pros: Organic Food
Cons: Lazy Employees
Recommended: Yes
bartend77

bartend77

Tuesday, June 12, 2007
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I never thought I would rate a Grocery Store!
This place is Absolutely horrible!
...but first the good....
Selection

...now the bad...
Customer Service - I never thought anyone would keep employees like this - Who is the manager? Is there one? The employees do not care, will not acknowledge your existance, sm@ck gum in your face -

... and here was the last straw -
Cart full of groceries, being checked out... no hello , no eye contact, kept talking with the sacker, sacker gets pulled away , I have to ask if she would take the Kroger Card when she was done scanning, she scanned it, then went to finish sacking. With about One Bag full she completely quit sacking our groceries and started talking to the girl behind her... She then Barely sacked a few more bags very slowly. About two bags left she completely quit, did not say a word to us and started scanning the next customer in line.... I stood there astonished that she could hold a job! Are you serious? Did you just forget? Are you too high to remember you are at work?
I finished sacking my groceries and left... Mind you, she never said one word to us during a 5- 10 minute interaction!

Hey Kroger! They are are called managers and secret shoppers!

Those with the best customer service at the end will win!

I now drive out of my way to go to HEB, even though I live a stone's throw from this Kroger!

Read more at houston.citysearch.com
Pros: Parking... most people drive out of their way to avoid this store!
Cons: Service
Recommended: Yes
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Business Details on Kroger

PRODUCTS
Pharmacy, Groceries

SERVICES
Money Orders, Western Union

CHAINS_FRANCHISES
DAKOTACARE

Categories:

Phone Numbers:
Secondary Number: (713) 532-556,
Secondary Number: (713) 532-6249,
Secondary Number: (713) 532-5858,
Primary Phone: (713) 532-585,
Primary Phone: (713) 532-5566